Community

These community topics have been submitted by customers like you; we encourage you to discuss and vote on those you agree with, and to submit your own community topic if the idea is not already listed.

I have a:

Received University Topic

How to assess the risk of a change

Change management is coming under increased scrutiny with the advent of DevOps, Agile software development and project planning, not to mention continuous improvement.Every one of these should be subject to the jurisdiction of a change management system - and at the center of that - the need to properly assess and allocate risk.The faster the pace…

Received University Topic

DevOps practical guidance

The DevOps Institute recently announced their foundations course. Not entirely sure it fits exactly with the purpose of the DevOps movement - with the Ops part possibly referring to what ITSM addresses in the ITIL Service Operations book rather than the original system administration roles. Yes it involves changes to organizational culture, but so…

Received University Topic

Service Integration and Management (SIAM)

The USMBOK already discusses the different approach and skills required to managing strategic and tactical suppliers - calling the former 'service providers'. Isn't this exactly what SIAM is about? Also, seems the SIAM movement is at best UK centric and as yet nowhere near as advanced as a movement as say DevOps.  What chance you could extend the c…

Received University Topic

How to develop a communications plan

Introduction and practical guidance on what a communications plan is, and how to approach its development within a service provider organization

Received Idea

A summary dashboard of what's available now through the University?

Obviously, there's a lot of work going on behind the scenes at the University. The content development calendar provides a useful view into what's coming in the future. Although it does show the past, it might be useful to provide a very simple dashboard that shows account of the total number of lessons or topics or videos available now t…

Under Review Idea

What about a latest and greatest breaking news, concept or method within the Brain?

I noticed the term 'zero moment of truth' or ZMOT, that Google uses to describe the point of first contact with the consumer. It's in the lexicon. Since the brain is able to be updated in real time to include these possibly important concepts as they enter use, is there a way you could provide a short link so the new ones can be dist…

Under Review Idea

What about a "top ten questions" area that links me to answers in learning?

I'm thankful to Cliff D.for this idea. To paraphrase, the Brain is awesome and contains a tremendous amount of information. But, a major goal is to save people time when looking for whether you have information that might answer a question they have.Is there any way you can capture and replay the top common questions bouncing around in the ind…

Received University Topic

A lesson: How to apply the 'True North' method to set service management goals

True North is a workshop method some use to uncover and (re)define the purpose of an organization (enterprise->team).Its commonly used in lean thinking.What about a lesson to explain how to use this method to similarly check and define the objectives of a service management initiative, or perhaps the purpose of a service management office?

Received University Topic

A lesson : How to Decipher the ISO 20000:2011 Standard

A lesson or course on how to interpret and decipher the requirements in the ISO 20000:2011 standard, from the perspective of an auditor, not necessarily an 'ITSM consultant'.

Received University Topic

A lesson for the 'Internet of Everything' topic

Seems some vendors are now using this term instead of the 'Internet of Things'.What chance of a topic level lesson explain this, or updating any existing Internet of Things explanation?

Completed Idea

use showcase box to display bps catalog

use showcase box to display bps catalog

Declined Idea

Comparison chart

Comparison chart for services

Completed Idea

Advanced search page

A single advanced search page to allow anyone to search the entire bps for anything.

Declined Idea

RSS Feeds/Aggregator?

What about a page listing related RSS/Aggregator?

Completed Idea

Add a tooltip feature

Add a tooltip feature to popup additional information - likely about things other than what is already in a lexicon or best practice glossary - such as programs and services (?).Installed Glossary of Terms plugin - looks very good Wp Glossary - has inbuilt glossary database easily built

Completed Idea

Add table of contents or index to site

Add a table of contents or indexer of pages to site as teaser and as ease of use.Tried index press and TOC+ but both resulted in 404.

Completed Idea

Add tags to wordpress pages

Add taggin capability to wordpress pages for additional search options, and perhaps to enable content management through membership.make sure tagging is consistent with post tagging and supports tag clouds.

Completed Need

Access Deskpro from within a WordPress Page!

Access Deskpro from within a WordPress Page!Even better - have widgets that allow placement of feedback by any product! Just like getsatisfaction...

Completed Idea

Add List.ly lists to site

Added publisher key - now need to test first of a number of lists and add lists in a sort of library for voting?

Completed Idea

Extend search of form to allow any field or a specific field

Current approach seems to search everything but not sure - may need to focus on a field using search params via input field in search function (?)

Completed Idea

Link from bps statement entry to video tutorial

Link an existing bps when displayed to a video lesson or tutorial, hosted at either youtube or perhaps udemy. This would likely require the porting of the old SMBOK video library.

Completed Observation

Foundation, 3 (2.3) on page 372 edition 2012.03a

Under the heading of "Capability Scoring" I noticed the quotation, "We can see that the practice scored a 'Foundation, 3 (2.3)' for ..."It is unclear where the term 'Foundation' came from. The previous page has a Capability Levels figure that shows level 2 as 'Process'. Is this what is being referre…

Completed Observation

Number the Knowledge Areas

I would either suggest numbering the knowledge areas in the text of the USMBOK as the various headings are reached and/or include some general navigation at the top of the page to assist readers in knowing where they are and what section they are looking at.As a new user of the USMBOK it can be difficult to determine exactly where I am and what I a…

Completed Idea

True change management 'practitioner' education?

What about real 'practitioner' class or reference specifically on change management? With REAL how-to on items such as a change schedule., how to manage risk assessments, how to architect a federated change system that spans multiple geographic locations, and how to setup 'change-as-a service' operations, and to approach a &#039…

Completed Idea

Comparison of ISO 20000: 2005 and 2011

I've heard the ISO/IEC 20000-1 2005 edition of the standard will expire in June 2013 and has been replaced by a 2011 edition.  I've had problems finding suitable references.  Do you have any plans to provide guidance, perhaps in the form of a book on what has changed?